Oorini

Refund and Cancellation Policy

Last Updated: January 14, 2025

This Refund and Cancellation Policy outlines the terms under which you may cancel your Oorini subscription and request a refund. We want you to be completely satisfied with our service.

1. Free Trial Period

Oorini offers a 14-day free trial for all new users. During the trial period:

  • You have full access to evaluate our platform features
  • No payment information is required to start the trial
  • You can cancel at any time without any charges
  • Your data will be retained for 30 days after trial expiration

2. Subscription Cancellation

You may cancel your subscription at any time. Here's how cancellation works:

  • Cancellation can be done through your account settings (Admin → Billing & Plan)
  • Your subscription will remain active until the end of your current billing period
  • You will not be charged for any subsequent billing periods after cancellation
  • Access to premium features will end when your current billing period expires

3. Refund Policy

3.1 Money-Back Guarantee

We offer a 14-day money-back guarantee on all new paid subscriptions:

  • If you're not satisfied within the first 14 days of your paid subscription, you can request a full refund
  • Refund requests must be submitted within 14 days of the initial payment
  • This guarantee applies only to first-time subscriptions, not renewals

3.2 Renewal Refunds

For subscription renewals:

  • Refund requests for renewals must be made within 48 hours of the renewal charge
  • We recommend cancelling your subscription before the renewal date to avoid unwanted charges
  • Partial refunds are not available for unused portions of the billing period after 48 hours

3.3 Non-Refundable Items

The following are not eligible for refunds:

  • Subscriptions cancelled after the 14-day money-back guarantee period
  • Renewal charges not requested within 48 hours
  • Accounts terminated due to violation of Terms of Service
  • Custom enterprise agreements (subject to individual contract terms)

4. Step-by-Step: How to Request a Refund

Follow these steps to request a refund:

  1. Prepare Your Information
    • Your registered email address
    • Transaction ID or invoice number (found in your billing history)
    • Date of purchase
    • Reason for refund request
  2. Submit Your Request
  3. Confirmation

    You will receive an acknowledgment email within 24 hours confirming receipt of your request.

  4. Review Process

    Our team will review your request within 5-7 business days and notify you of the decision.

  5. Refund Processing

    If approved, the refund will be credited to your original payment method within 7-14 business days, depending on your bank.

5. Step-by-Step: How to Cancel Your Subscription

Follow these steps to cancel your subscription:

  1. Log In to Your Account

    Sign in to your Oorini account at www.oorini.com/auth/signin

  2. Navigate to Settings

    Click on Settings in the sidebar menu.

  3. Go to Billing & Plan

    Select the Billing & Plan tab to view your subscription details.

  4. Click Cancel Subscription

    Click the "Cancel Subscription" button. You may be asked to provide a reason for cancellation.

  5. Confirm Cancellation

    Review the cancellation details and click "Confirm" to complete the process.

  6. Confirmation Email

    You will receive a confirmation email. Your access continues until the end of your current billing period.

Note: If you encounter any issues, contact us at support@oorini.com for assistance.

6. Step-by-Step: How to Reactivate or Replace Your Subscription

If you cancelled your subscription and want to reactivate, or need to switch to a different plan:

To Reactivate Within 30 Days of Cancellation:

  1. Log in to your Oorini account
  2. Navigate to Settings → Billing & Plan
  3. Click "Reactivate Subscription"
  4. Select your preferred plan and confirm payment details
  5. Your data and settings will be fully restored

To Switch Plans (Upgrade/Downgrade):

  1. Log in to your Oorini account
  2. Navigate to Settings → Billing & Plan
  3. Click "Change Plan"
  4. Select your new plan (Starter, Pro, or Enterprise)
  5. Review the changes and confirm
  6. Upgrades take effect immediately; downgrades take effect at the next billing cycle

To Reactivate After 30 Days (Data Deleted):

  1. Sign up for a new account at www.oorini.com/auth/signup
  2. Select your preferred plan
  3. Contact support@oorini.com if you need assistance migrating any previously exported data

7. Data After Cancellation

When you cancel your subscription:

  • Your data will be retained for 30 days after cancellation
  • During this period, you can export your data or reactivate your subscription
  • After 30 days, your data will be permanently deleted
  • You can request immediate data deletion by contacting support

8. Plan Downgrades

If you downgrade your plan (e.g., from Pro to Starter):

  • The change will take effect at the start of your next billing period
  • No prorated refunds are provided for downgrades
  • Features exceeding your new plan limits will become read-only

9. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Refund and Cancellation Policy, please contact us:

Bridge International Sourcing Inc

Email: support@oorini.com

Website: www.oorini.com

For faster assistance, you can also visit our Contact Page.